Cancellations and refunds

Digital content and your right to cancel

Normally, consumers have 14 days to cancel an online purchase. For digital content that isn't supplied on a physical medium, that right ends once supply begins, as long as you have:

1. given your express consent for supply to begin straight away, and
2. acknowledged that you lose your right to cancel once it does.

We ask you to confirm both when you order. Supply begins when your payment reaches us and we make your downloads available.

If you change your mind before paying

If you've placed an order but haven't paid yet, simply don't send the payment, or tell us and we'll cancel the order.

If you haven't received your pack

If your download links haven't arrived within one working day of your payment, check your spam folder, then email hello@richmont-consultants.co.uk with your order reference. If we can't supply the pack, we'll refund you in full.

Faulty or not as described

If a pack is faulty, incomplete or materially different from its description, you're entitled under the Consumer Rights Act 2015 to a repair or replacement. If we can't do that within a reasonable time, or without significant inconvenience to you, you can have a refund. Please email hello@richmont-consultants.co.uk within 30 days of purchase, describing the problem.

Duplicate purchases

If you accidentally buy the same edition twice, tell us and we'll refund the duplicate.

How refunds are paid

Refunds are paid by bank transfer to the account you paid from, normally within 14 days of our agreeing the refund.